if you have any questions about what we do with your personal data please contact us: request@productionchartercom
“personal data means information relating to you as an identifiable individual. for example your name or contact details, as well as information that may not on its own identify you, but which we store alongside such identifiers, such as how you are using our services or the country you are in when you do so.
What personal data do we collect?
We only use your information where you’ve given us your consent, where it’s necessary to deliver the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy. this privacy notice explains our collection, use, disclosure, retention and protection of your personal information for:
When you enquire about or charter a flight
When you request or book a flight or additional services with us you will be required to provide us with certain information including your contact and payment details.
We will use your information to check with you if you want to complete the booking, re-book or enquire or need further assistance with your flight.
If you are travelling with other people or booking a flight or other additional services for other people we will require some personal data about them for example their name, date of birth and passport information.
It is your responsibility to ensure that anyone who you have provided personal data about is aware and happy that you have done so and is aware of how we use and process their information.
How your personal data is used:
Your personal data will be used for the following:
Flight charter enquiry, booking and flight process: we will use your personal data to provide to you the services that we sell, which may include flights, and additional products. we need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you book a flight or additional products.
To communicate with you in relation to your enquiry or booking: we will use the contact information you have previously shared with us to communicate with you in relation to your flight enquiry or booking and to provide you with information relevant to your enquiry.
Customer services: we will use the information that you have provided via email, phone, or through our website to help us answer any questions and respond to your query (along with any future enquiries that you may have).
Legal basis for processing personal data:
Our legal basis for collecting and using the personal data described above will depend on the personal data and the context in which we collect it. we will normally collect personal data from you under the following legal bases:
Performance of a contract: if we have obligations under a contract with you, we will use your information to perform our obligations to you. for example, if you make an enquiry or booking with us, we will use the information that you provide us with when making the booking to complete and administer your request with the relevant third party suppliers.
How and where will your data be processed:
Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. only authorised personnel are permitted to access personal data in the course of their work. whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
Where possible we retain and store your data within the european economic area (“eea”). however, data that we collect from you may be transferred to, and stored at, a destination outside the eea, including where we transfer your data to our suppliers so that they can provide services to you.
where your information is transferred outside of the eea, we will take steps to ensure that the information receives the same level of protection as if it remained within the eea, including by entering into data transfer agreements, using the eu commission approved standard contractual clauses, or by relying on certification schemes such as the eu-us privacy shield.
Sharing your data with third parties:
We don’t sell or rent your data to third parties. however as part of our business processes and service provided to you there are situations in which we share your personal data with third parties, these can include:
Aircraft operators and other suppliers: if you charter a flight or purchase additional services with us, it is necessary for us to share your data with relevant third parties to complete your booking. this may include your name, contact details, the names and ages of anyone travelling with you, along with any preferences or special circumstances you told us about when you made your booking.
Retention of your personal data:
When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.
How do we keep your information secure?
To ensure the security of your data, we use appropriate technology and procedural methods. We will not keep your data for any longer than necessary for the purposes of your interactions and transactions with Production Charters.
Last updated july 04, 2020
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, mpc) are called “first party cookies”. cookies set by parties other than the website owner are called “third party cookies”. third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). the parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
We use first and third party cookies for several reasons. some cookies are required for technical reasons in order for our websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. other cookies also enable us to track and target the interests of our users to enhance the experience on our online properties. third parties serve cookies through our websites for advertising, analytics and other purposes. this is described in more detail below.
the specific types of first and third party cookies served through our websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific online properties you visit):
How can i control cookies?
You have the right to decide whether to accept or reject cookies. you can exercise your cookie rights by setting your preferences in the cookie consent manager. the cookie consent manager allows you to select which categories of cookies you accept or reject. essential cookies cannot be rejected as they are strictly necessary to provide you with services.
in addition, most advertising networks offer you a way to opt out of targeted advertising. if you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. we may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). these are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our websites or opened an e-mail including them. this allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. in many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you use flash cookies or local shared objects?
Websites may also use so-called “flash cookies” (also known as local shared objects or “lsos”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.
If you do not want flash cookies stored on your computer, you can adjust the settings of your flash player to block flash cookies storage using the tools contained in the website storage settings panel. you can also control flash cookies by going to the global storage settings panel and following the instructions (which may include instructions that explain, for example, how to delete existing flash cookies (referred to “information” on the macromedia site), how to prevent flash lsos from being placed on your computer without your being asked, and (for flash player 8 and later) how to block flash cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the flash player to restrict or limit acceptance of flash cookies may reduce or impede the functionality of some flash applications, including, potentially, flash applications used in connection with our services or online content.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our websites. these companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. they may also employ technology that is used to measure the effectiveness of advertisements. this can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. the information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.
Where can I get further information?
you of course have the right to access any of your information we store, please do get in touch if you would like to exercise this right by emailing firstname.lastname@example.org – 11 the newlands, weston green road, surrey, kt70la, uk,